Mylo™ & Willow 5” Touchscreen PTZ Video Baby Monitor

Mylo™ & Willow 5” Touchscreen PTZ Video Baby Monitor

Mylo™ & Willow 5” Touchscreen PTZ Video Baby Monitor

Set Up & How To Videos

Willow, Mylo and Aria Video Baby Monitors - First Time Setup

How to get the Best Night Vision with Your Levana Video Baby Monitor

How to get the Best Signal from your Levana Video Baby Monitor

FAQs

My video monitor is not charging.

If your monitor is not charging, please follow the troubleshooting steps below: 

  • Confirm the power adapter is connected securely to the monitor. 
  • Confirm the monitor will turn on without the battery installed when connected to a power outlet. 
  • Some models allow you to switch the power adapter between the camera and monitor. If yours allows this, swap the adapters. 
  • If one adapter charges and the other doesn't a replacement power adapter may be needed. 
  • Disconnect the monitor from power. 
  • Remove the battery from the monitor for 30 seconds. 
  • Reinsert the battery. 
  • If the monitor does not turn on with the battery installed, see below. 

What is PEEP or Power Save Mode?

PEEP (Power-on/off Energy Efficient Picture) helps to conserve battery power. PEEP turns the monitor off while your child is safe and sound, and will only turn on when they make noise, saving valuable battery life. You have the ability to adjust the level of sound needed in order for your monitor to turn on. 

Do I need a new battery?

Our batteries are designed for a long reliable life and are covered under the same warranty as your monitor! 

If you find yourself in a situation where your monitor is no longer charging, please try the following steps to assist us in resolving the issue they will help us isolate what the cause of your difficulty may be: 

  1. Remove the battery from the monitor. 
  2. Connect the power adapter to the monitor. 
  3. Press and hold the power button, If it doesn't turn on, try using the camera power adapter in the monitor or a compatible micro USB charger typically these are the same chargers that are used in android products. 
  4. If the monitor still has no power, you may need a replacement monitor handset. 
  5. If the monitor does turn on, a replacement battery may be required. 
  6. If you need to hold the power adapter at the monitor in a certain way for power or charging, you may need a replacement monitor handset 

Why won’t my monitor turn on?

Please ensure that you are pressing and holding the power button until you see the white Levana Screen come on. If your monitor will not power on it may not be receiving power. Depending on your model you will find the camera and monitor power supplies are interchangeable (Mila, Astra, Keera, Lila) If you find the monitor will power on using the camera power supply, you will need to replace the monitor power adapter.  .

What frequency do the Video Monitors operate on?

Our monitors use ClearVu® technology which provides you with the privacy and clarity of a digital signal. 
Levana Baby monitors use a private, and secure digital signal that no one but you can access. 

 As most wireless devices use the 2.4 GHz bandwidth, there may be other electronics on or near the same frequency which could lead to interference.  When it comes to interference there is no ‘sure’ fix as the source of interference could be anything from a microwave, home phone or wireless router. The construction of your home may also have an effect.

If the monitor was working before and stopped, the first step would be to confirm if you've added new electronic devices in the home. The second step would be to re-sync or re-pair the cameras to the monitor.  

We oftentimes will request that you test the monitor in another location, to rule out environmental interference.

Why won't my battery charge?

If your battery isn't holding a charge, drain the battery completely and charge it for 4 hours. We also recommend reinserting the battery. 

Confirm that it's fully inserted and the contacts are clean and free of dirt or debris. 

Please try the following steps to assist us in resolving the issue they will help us isolate what the cause of your difficulty may be: 

  1. Remove the battery from the monitor. 
  2. Connect the power adapter to the monitor. 
  3. Press and hold the power button, If it doesn't turn on, try using the camera power adapter in the monitor or a compatible micro USB charger typically these are the same chargers that are used in android products. 
  4. If the monitor still has no power, you may need a replacement monitor handset. 
  5. If the monitor does turn on, a replacement battery may be required. 
  6. If you need to hold the power adapter at the monitor in a certain way for power or charging, you may need a replacement monitor handset 

Parts & Accessories

Inventory Coming Soon

Manuals & Quick Start Guides

Manuals

Oma Sense™ - User Manual

Guides

Oma Sense™ - Quick Start Guide

Returns Policy and Warranty

Returns Policy 

We appreciate your interest in Defender products, and we understand that the things you buy don’t always work out as expected. If you would like to return your product(s), please make sure that you review this information so that your return(s) are processed without delay.  

For all “like new” or “as-new” condition products that you would like to return, follow the steps of the returns process within 45 days of receiving your order when purchased directly from us. If you purchased your Defender product elsewhere, please contact your authorized retailer for returns details. Please note:
 

  • All return requests must be made within 45 days of receiving your order. Returns must be received at our warehouse within 2 weeks of filing a return.  
  • Include all original accessories and packaging when returning your item(s). Do not include any accessories that did not originally come included.  
  • Ensure that you carefully package your items so that they do not get damaged in transit. We recommend you use the shipping box you initially received your items in to make things easier (just remove original labels before attaching your prepared return label).  

Warranty 

We are happy to offer our customers an industry-leading 2-year extended warranty upon registering their products. To register your product, please visit register.defender.com and follow instructions to submit your registration to us. Once successfully registered, your items will be automatically covered for an additional year from the date of purchase for a total of 2 years of warranty coverage from the original date of purchase.

General Terms

If you purchased your camera directly from Defender or from an authorized Defender distributor or retailer, Defender will repair or replace (at our discretion) your product free of charge (except for shipping cost) for 12 months from the date of purchase, if the product is determined to be defective. The customer should return the defective unit to the original place of purchase first, based on its return or refund policy. If the original vendor’s return/refund policy has expired and this unit is still within this limited manufacturer’s warranty, customers can visit support.defender.com to contact Defender Customer Experience to initiate a repair or replacement. You may need your serial number and/or proof of purchase to validate purchase date.  

If a product is purchased directly from Defender and registered within 90 days for extended coverage, the duration of this warranty will be 24 months from the original date of purchase. Customers can register their products at register.defender.com

In no event shall Defender be liable for any special, incidental, or consequential damages for breach of this or any other warranty, expressed or implied, whatsoever.

Disclaimer

Except as expressly provided otherwise in a written agreement between you and Defender, the services provided, and products contained in or purchased through this website or app are provided as is and without warranties of any kind either express or implied. Any warranty on products purchased through the e-commerce site is limited to the express terms of the manufacturer’s warranty that accompanies such product. To the fullest extent permissible pursuant to applicable law, Defender disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement. Without limiting the foregoing, Defender does not warrant that the functions contained in the product, service, software, website or app will be uninterrupted or error-free, that defects will be corrected, or that this service or the server that makes it available are free of viruses or other harmful components. Defender does not warrant or make any representations regarding the use or the results of the use of the materials in this service in terms of their correctness, accuracy, reliability, or otherwise. You (and not Defender) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Without limitation of the foregoing, you acknowledge that as a service to users of the Defender apps, we include links to other web sites on the world wide web portion of the internet and that Defender has no control over, and makes no representations of any kind whatsoever, regarding the content or appropriateness of content on such web sites and you hereby irrevocably waive any claim against us with respect to such web sites. 
Under no circumstances, including, but not limited to, negligence, shall Defender be liable for any incident, indirect, special or consequential damages that result from the use of, or the inability to use, the product or materials, software, app, the site, or any other website, even if Defender or a Defender authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability for incidental, indirect, special or consequential damages, so the above limitation or exclusion may not apply to you. No advice or information, whether written or oral, obtained by you from Defender or from or through the site shall create any warranty. In no event shall Defender’s total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence) or otherwise) exceed the amount paid by you, if any, for purchasing any products or services. 

Set Up & How To Videos

Willow, Mylo and Aria Video Baby Monitors - First Time Setup

How to get the Best Night Vision with Your Levana Video Baby Monitor

How to get the Best Signal from your Levana Video Baby Monitor

FAQs

My video monitor is not charging.

If your monitor is not charging, please follow the troubleshooting steps below: 

  • Confirm the power adapter is connected securely to the monitor. 
  • Confirm the monitor will turn on without the battery installed when connected to a power outlet. 
  • Some models allow you to switch the power adapter between the camera and monitor. If yours allows this, swap the adapters. 
  • If one adapter charges and the other doesn't a replacement power adapter may be needed. 
  • Disconnect the monitor from power. 
  • Remove the battery from the monitor for 30 seconds. 
  • Reinsert the battery. 
  • If the monitor does not turn on with the battery installed, see below. 

What is PEEP or Power Save Mode?

PEEP (Power-on/off Energy Efficient Picture) helps to conserve battery power. PEEP turns the monitor off while your child is safe and sound, and will only turn on when they make noise, saving valuable battery life. You have the ability to adjust the level of sound needed in order for your monitor to turn on. 

Do I need a new battery?

Our batteries are designed for a long reliable life and are covered under the same warranty as your monitor! 

If you find yourself in a situation where your monitor is no longer charging, please try the following steps to assist us in resolving the issue they will help us isolate what the cause of your difficulty may be: 

  1. Remove the battery from the monitor. 
  2. Connect the power adapter to the monitor. 
  3. Press and hold the power button, If it doesn't turn on, try using the camera power adapter in the monitor or a compatible micro USB charger typically these are the same chargers that are used in android products. 
  4. If the monitor still has no power, you may need a replacement monitor handset. 
  5. If the monitor does turn on, a replacement battery may be required. 
  6. If you need to hold the power adapter at the monitor in a certain way for power or charging, you may need a replacement monitor handset 

Why won’t my monitor turn on?

Please ensure that you are pressing and holding the power button until you see the white Levana Screen come on. If your monitor will not power on it may not be receiving power. Depending on your model you will find the camera and monitor power supplies are interchangeable (Mila, Astra, Keera, Lila) If you find the monitor will power on using the camera power supply, you will need to replace the monitor power adapter.  .

What frequency do the Video Monitors operate on?

Our monitors use ClearVu® technology which provides you with the privacy and clarity of a digital signal. 
Levana Baby monitors use a private, and secure digital signal that no one but you can access. 

 As most wireless devices use the 2.4 GHz bandwidth, there may be other electronics on or near the same frequency which could lead to interference.  When it comes to interference there is no ‘sure’ fix as the source of interference could be anything from a microwave, home phone or wireless router. The construction of your home may also have an effect.

If the monitor was working before and stopped, the first step would be to confirm if you've added new electronic devices in the home. The second step would be to re-sync or re-pair the cameras to the monitor.  

We oftentimes will request that you test the monitor in another location, to rule out environmental interference.

Why won't my battery charge?

If your battery isn't holding a charge, drain the battery completely and charge it for 4 hours. We also recommend reinserting the battery. 

Confirm that it's fully inserted and the contacts are clean and free of dirt or debris. 

Please try the following steps to assist us in resolving the issue they will help us isolate what the cause of your difficulty may be: 

  1. Remove the battery from the monitor. 
  2. Connect the power adapter to the monitor. 
  3. Press and hold the power button, If it doesn't turn on, try using the camera power adapter in the monitor or a compatible micro USB charger typically these are the same chargers that are used in android products. 
  4. If the monitor still has no power, you may need a replacement monitor handset. 
  5. If the monitor does turn on, a replacement battery may be required. 
  6. If you need to hold the power adapter at the monitor in a certain way for power or charging, you may need a replacement monitor handset 

Parts & Accessories

Inventory Coming Soon

Manuals & Quick Start Guides

Manuals

Milo™ and Willow™ - User Manual (English)

Milo™ and Willow™ - User Manual (Spanish)

Milo™ and Willow™ - User Manual (French)

Guides

Milo and Willow™ - Quick Start Guide

Returns Policy and Warranty

Returns Policy

We understand that the things you buy don’t always work out as you expect. If you would like to return your product(s), please make sure that you review this information so that your return(s) are processed without delay.

For all “like new” or “as-new” condition products that you would like to return, follow the steps of the returns process within 45 days of receiving your order when purchased directly from us. If you purchased your Levana product elsewhere, please contact your authorized retailer for returns details. Please note:

  • All return requests must be made within 45 days of receiving your order. Returns must be received at our warehouse within 2 weeks of starting a return.
  • Include all original accessories and packaging when returning your item(s). Do not include any accessories that did not originally come included.
  • Ensure that you carefully package your items so that they do not get damaged in transit. We recommend you use the shipping box you initially received your items in to make things easier (just remove original labels before attaching your prepared return label).

Warranty

We are happy to offer our customers an industry-leading 2-year extended warranty upon registering their products. To register your product, please visit register.mylevana.com and follow instructions to submit your registration to us. Once successfully registered, your items will be automatically covered for an additional year from the date of purchase for a total of 2 years of warranty coverage from the original date of purchase.

General Terms

If you purchased your camera directly from Levana or from an authorized Levana distributor or retailer, Levana will repair or replace (at our discretion) your product free of charge (except for shipping cost) for 12 months from the date of purchase, if the product is determined to be defective. The customer should return the defective unit to the original place of purchase first, based on its return or refund policy. If the original vendor’s return/refund policy has expired and this unit is still within this limited manufacturer’s warranty, customers can visit support.Levana.com to contact Levana Customer Experience and initiate a repair or replacement. You will need your serial number and/or proof of purchase to validate purchase date.

If a newly product is registered within 30 days for extended coverage, the duration of this warranty will be 24 months from the original date of purchase. Customers can register their products at register.mylevana.com

In no event shall Levana be liable for any special, incidental, or consequential damages for breach of this or any other warranty, expressed or implied, whatsoever.

Disclaimer

Except as expressly provided otherwise in a written agreement between you and Levana, the services provided, and products contained in or purchased through this website are provided as is and without warranties of any kind either express or implied. Any warranty on products purchased through the e-commerce site is limited to the express terms of the manufacturer’s warranty that accompanies such product. To the fullest extent permissible pursuant to applicable law, Levana disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement. Without limiting the foregoing, Levana does not warrant that the functions contained in the product, service, software, website or app will be uninterrupted or error-free, that defects will be corrected, or that this service or the server that makes it available are free of viruses or other harmful components. Levana does not warrant or make any representations regarding the use or the results of the use of the materials in this service in terms of their correctness, accuracy, reliability, or otherwise. You (and not Levana) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Without limitation of the foregoing, you acknowledge that as a service to users of the Levana apps, we include links to other web sites on the world wide web portion of the internet and that Levana has no control over, and makes no representations of any kind whatsoever, regarding the content or appropriateness of content on such web sites and you hereby irrevocably waive any claim against us with respect to such web sites.

Under no circumstances, including, but not limited to, negligence, shall Levana be liable for any incident, indirect, special or consequential damages that result from the use of, or the inability to use, the product or materials, software, app, the site, or any other website, even if Levana or a Levana authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability for incidental, indirect, special or consequential damages, so the above limitation or exclusion may not apply to you. No advice or information, whether written or oral, obtained by you from Levana or from or through the site shall create any warranty. In no event shall Levana’s total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence) or otherwise) exceed the amount paid by you, if any, for purchasing any products or services.

Didn't find what you're looking for?

Call Customer Support
1-855-293-9467

Live Chat with Customer Support

Didn't find what you're looking for?

Call Customer Support
1-855-293-9467

Live Chat with Customer Support