We accept all major credit cards, Visa Debit, Apple Pay, Google Pay, PayPal and Shop Pay.

International Orders - All international orders outside of the 48 continental States (excluding Alaska, Hawaii and the other US Territories) must be paid via cheque or money wire transfer. Additional import or duties fees may be charged at the time of delivery which is the sole responsibility of the receiver. To place an order, contact Levana at orders@mylevana.com.

Sales taxes on your purchase are calculated based on state regulations for the shipping address you provide in your order.

We welcome orders of all kinds, including tax-exempt organizations or individuals. Please contact us before you place your order to ensure we can verify your proof of tax-exempt status for the address where your product(s) are being shipped.  

If you purchase a product directly from Levana and the price is reduced within 30 days of purchase on our website or at one of our authorized Levana retailers, contact us to request a price adjustment and we will refund you the difference between the current advertised price and your original purchase price to your original purchase method. Levana will also price match any price at one of our authorized Levana retailers by contacting us before you make a purchase on our website.

Conditions apply:

• Authorized retailers are limited to: Target.com, buybuy Baby, Amazon (sold by Levana - some exclusions apply)
• Marketplace listings not sold by Levana are not applicable for the Price Match Guarantee
• Product must be the same model number as shown on the Levana website
• Proof of advertised price is required with a link and full-page screenshot (including URL, price and product name)

We’re sorry your experiencing credit card issues. Prior to contact the Levana team, please double check all of the information you provided is correct. In order to process, your billing address must match exactly what is on file with your payment provider. If everything is correct, call your credit card issuer to verify if there may be a hold on your card.
Occasionally some banks limit a card from being used internationally, which may cause issues for our US customers checking out with Shop Pay. We recommend using our PayPal checkout (no account required) if you are experiencing this issue.
We do not store credit card information on our website. All payment processing is done through a licensed third party. Refer to our Privacy Policy for more information.

Your billing address must match the address you have on file with your payment provider. This helps reduce the chance of delays or orders not going through. Please contact your credit card company for information on the current address on file in case you are unsure.

We make returns simple and straightforward! To return your items within 30 days of order, customers can contact us via Live Chat from 8am-4pm EST Monday – Friday or visit the Levana Support Center to submit a request. You will need your serial number and/or proof of purchase to validate purchase date. Please Note: Shipping charges will not be refunded and return shipping costs are the responsibility of the customer.

Be sure to securely pack all items you’d like to return along with the packing slip, the original box/packaging, and accessories. If you have multiple items to return, simply combine the items of the into a single box and be sure to include packing slips. When your items have been received and inspected, you will receive a return confirmation email. If your item is damaged, deemed defective, or does not include all parts & accessories, Levana reserves the right to adjust your refund amount accordingly.

Please contact us if you receive a damaged item or if you are experiencing technical issues. Our Customer Support team can help with troubleshooting, setup, and any other concerns.

Please note:

• All return requests must be made within 30 days of receiving your order. All returns must be received back to Levana within two-weeks of initiating your return.
• All original accessories and packaging must be included when returning your item(s). Do not include any accessories that were not originally included.
• Returns must be sent with a Return Authorization Number (RA Number) either on or inside of the box. We require all returns to be sent with a guaranteed delivery service that provides parcel tracking information and proof of delivery. Levana is not responsible for items that are lost or damaged during shipping
  

If you purchased your Levana product from anywhere other than MyLevana.com or MyLevana.ca, please contact your authorized retailer for return details.

We strive to get refunds processed as fast as possible! Your refund will be issued back to your original method of payment within 3-7 business days of your product being received at our distribution center. If you do not receive your refund within this timeframe, contact us and our Customer Support Team would be happy to assist you.

https://www.mylevana.com/pages/accident-protection-planWe recommend activating your warranty upon purchase here to ensure all purchase and product information is stored safely and support can be provided to you quickly in the event you require assistance in the future.

All new products are backed with our standard 1-year warranty and all open box products are backed with our standard 90-day warranty. If you purchased your product directly from Levana or from an authorized Levana retailer, we will repair or replace (at our discretion) your product free of charge within your warranty period from the date of purchase if the product is determined to be defective. Please Note: Shipping charges for the return of the defective item are the responsibility of the customer.

If you require support for a replacement within your warranty period, please contact by submitting a request through our Levana Support Center. Your serial number and proof of purchase are required to validate your purchase date.

Please Note: The Levana included warranty does not cover wear and tear, or damage caused by the customer. If you are interested in purchasing an Accident Protection Plan to cover you for physical damage of your baby monitor, learn more here. Your warranty does not renew when a replacement unit is provided. In no event shall Levana be liable for any special, incidental, or consequential damages for breach of this or any other warranty, expressed or implied, whatsoever.

Extended Warranty

Extend your included warranty to 1 or 2-year warranty. Extended Warranties can be purchased directly from our website here. Extended Warranties are only available for new or certified open box cameras products and must be purchased within 30 days of your product's purchase. If you purchased your product directly from Levana or from an authorized Levana retailer, we will replace (at our discretion) your product for 24 months from the date of purchase, if the product is determined to be defective. Battery is excluded from all extended warranties. Battery is covered under the standard 1-year warranty. A deductible is charged for all Oma Sense, baby monitor cameras and monitors at the time of replacement.

We recommend activating your warranty upon purchase here to ensure all purchase and product information is stored safely and support can be provided quickly and efficiently in the event you require assistance in the future.

Accident Protection Plan can be purchased for the Mila Video Baby Monitor or the Oma Sense Breathing Movement Monitor here and provides our Levana Families with the following:

• 1 Free Replacement*: of your Oma Sense or Mila handheld monitor. Please Note: Mila cameras are not included in this coverage and any damage to the camera is the responsibility of the customer. *A processing fee deductible is charged at the time of replacement. Please visit MyLevana for charges and details.
• Free Advanced Shipping: of your replacement unit with a pre-paid shipping label for your defective or damaged item
• Extended Warranty Coverage: Product defects will now be covered for two full years

The Accident Protection Plan and extended warranty is valid for two-years from the original date of purchase of your Baby Monitor. The Accident Protection Plan is available to all customers that purchased a Levana Baby Monitor from an authorized retailer and can be purchased from Levana within 60 days of your original purchase date. If the Accident Protection Plan is purchased outside of this 60-day window, the coverage and warranty are invalid, and a refund will not be provided.
If gifting or selling your baby monitor, your Accident Protection Plan can be transferred. Please contact the Levana Support Team as soon as the product has been gifted or sold with the following:

• Your Full Name
• Your Email Address
• Your Phone Number
• Your Original Order Number
• Your Baby Monitor’s Serial Number (Not applicable for Oma Sense)
• The New Owners Full Name
• The New Owners Email
• The New Owners Phone Number

Claims under the Accident Protection Plan can be submitted through Live Chat Monday to Friday, 8am-4pm EST or through the Levana Support Center by submitting a request. Serial number and/or proof of purchase will be required to make a claim for the Accident Protection Plan.

If a claim is deemed necessary by the Levana Support Team, a free advanced replacement will be sent to you with a pre-paid return shipping label. Customers will be asked to return their damaged or defective item(s) and any requested accessories using the provided pre-paid shipping label within 5 days of receipt.