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30 Day Money Back Guarantee

We offer a 30 day money back guarantee on all products that are sent to us with all original components included. You must call our customer support department to acquire the Return Authorization Number before returning the product. We will not accept returns that do not have a valid RA #, are missing components, or have any signs of use such as scratches, recorded footage on the DVR, or unwrapped cables.

 

Shipping Policies for Returns

  • The customer is responsible for shipping items to Levana (we recommend UPS ground with a tracking number).
  • If the product has any signs of use such as those mentioned above, it will be returned to the customer and a refund will not be issued.
  • If any parts or components are missing, the product will be returned to the customer and a refund will not be issued.
  • If the product is DOA and is returned within 7 days of issued RA, Levana will refund the shipping costs once the product has been verified as defective. If it is returned after the 7 days, customer is responsible for shipping costs. Please note that a copy of proof of purchase is required with the product.
  • Levana products have a 1 year warranty against manufacturer’s defects. If you have any additional warranty questions contact our customer support team.

 

 

Free Shipping On Items Over $99

Free Shipping is available to ship-to locations with-in the continental USA and Canada. Alaska, Puerto Rico, Hawaii and Northwest Territories are not eligible for free shipping. Free Shipping is available only for UPS ground shipments.

 

 

Shipping Information

All prices are listed in US Dollars.

 

Orders placed before 12:00pm (Eastern Time) may take up to 1 business day for processing before shipping out. Delivery times are stated in business days, and do not include order processing times. Our shipping providers do not deliver on Saturdays, Sundays, or holidays. All orders must be shipped by designated carrier service (no will-call or pick-up) and deliveries may require signature for release.


Ground/Standard - Routinely delivered within 3-7 business days. Please note that these are only approximate delivery times as provided to us by the shipping carrier. For guaranteed delivery time ask for Express Next Business Day Air or Expedited 2nd Business Day Air shipping. All shipping prices are quoted in U.S. dollars. C.O.D. orders cannot be accepted. Levana does NOT ship to PO boxes, APO/FPO. All items are shipped insured. Once your order has been shipped, you will receive confirmation by email including your tracking number and links to track your order on-line. We can not guarantee delivery times and quoted delivery times are for guideline purposes.

 

Shipping costs are calculated based on the total weight, dimensions, and distance of your order to your destination. The shipping charges will be calculated and displayed for you after you type in your shipping information. You will know the exact amount of shipping cost for your purchase before you enter your credit card info.

 

How do I find out what the cost is for shipping?

The easiest way to calculate exact shipping charges is to go through the ordering process. Prior to processing the order, the exact shipping cost will be shown.

 

 

Warranty Terms

  1. Levana products are guaranteed for a period of one year from the date of purchase against defects in workmanship and materials. This warranty includes but is not limited to the repair, replacement or refund of the purchase price at Levana's option.
  2. This warranty becomes void if the product shows evidence of having been misused, mishandled or tampered with contrary to the applicable instruction manual.
  3. Routine cleaning, normal cosmetic and mechanical wear and tear are not covered under the terms of this warranty.
  4. The warranty expressly provided for herein is the sole warranty provided in connection with the product itself and no other warranty, expressed or implied is provided. Levana assumes no responsibilities for any other claims not specifically mentioned in this warranty.
  5. This warranty does not cover the shipping cost, insurance or any other incidental charges.
  6. You MUST call Levana before sending any product back for repair. You will be sent a Return Authorization form with complete return instructions. When returning the product for warranty service, please pack it carefully in the original box with all supplied accessories, and enclose a copy of your original receipt, the completed RA form, and a brief explanation of the problem (include RA #).
  7. This warranty is valid only in Canada and the continental USA.
  8. This warranty cannot be re-issued.  

 

 

Privacy Policies

This site is hosted on Yahoo! Store Merchant Solutions. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

 

TERMS OF USE:

The terms and conditions set forth below (the "terms") govern you while on this site on the World Wide Web (the "site") and are legally binding on you. If you do not agree with any of the listed conditions, do not access or otherwise use this site or any information contained on this site. Your use of the site shall be deemed to be your agreement to each of the terms set forth below.

Collecting Information: We ask for specific information so that we can fulfill your order, send you messages regarding your order by email, and further enhance your shopping experience. The customer's contact information is also used to get in touch with the visitor when necessary. The information collected will be kept confidential and used to support your transaction with us. This site uses an order form to process all transactions.

When you place an order, we need to know your name, email address, password, shipping address, billing address, phone number, credit card number and expiration date. This allows us to process and fulfill your order, and to notify you of your order status. Financial information that is collected is used to bill the user for products and services. We're always striving to improve your shopping experience by personalizing it. We monitor customer traffic patterns in general in order to help us continuously improve the site's design and layout.

Every employee servicing us is made aware of and is expected to comply with all of our Privacy and Security policies.

We use state-of-the-art technology to protect and secure your transactional information from unauthorized third parties. We use industry standard Secure Socket Layer (SSL) encryption technology to protect your data and secure your transactions. SSL encrypts all your personal information, including your credit card number, name and address as it is transmitted over the Internet. Our secure server is further protected by firewall technology to prevent unauthorized access to any information that we store.

Credit Card Fraud Protection: we employ various credit card fraud prevention services, provided by our online merchant processor, in order to insure purchases made from us are not fraudulent. When you transmit credit card information to complete a purchase or verify data, we always transmit that credit card number in an encrypted format (SSL).

 

Federal law states that your credit card provider cannot hold you liable for more than $50 of any fraudulent charge. In the event of an unauthorized use of your credit card, you must report this problem immediately to your credit card provider in accordance with its terms of use.

 

GENERAL RESTRICTIONS:

All information, documents, products and Services, trademarks, logos, graphics, and images ("Materials") provided on this site are copyrighted or trademarked and are the property of CWD and it's listed subsidiaries. Any unauthorized use of any Material contained on the site may violate copyright laws, trademark laws, and the laws of privacy and communications statutes.

CWD grants you the limited right to display the Materials only on your personal computer for your personal use. You agree not to use the Materials for any other purpose without the prior written consent of CWD. Without limitation, you agree not to reproduce, re-distribute, sell, publish, broadcast or circulate any information contained in the Materials to anyone, including others in the same company or organization. You may not post content from this site to news groups, mail lists, or bulletin boards. You acknowledge and agree that, except as set forth herein, you have no right to modify, edit, alter or enhance any of the Materials in any manner. This limited license terminates automatically, without notice to you, if you breach any of these terms. Upon termination you agree to immediately destroy any printed or downloaded Materials. You agree not to "frame" or "mirror" any Materials or third-party content contained on this site on any other server or internet based device without the advanced written permission of CWD or its licensors, respectively.

 

This site may be linked to other sites on the World Wide Web or Internet which are not under the control of or maintained by CWD. Such links do not constitute an endorsement by CWD. You acknowledge that CWD is providing these links to you only as a convenience; you further agree that CWD is not responsible for the content of such sites.

 

Certain areas of this site are password restricted to authorized users ("Restricted Areas"). If you are an authorized user of the Restricted Areas, you agree that you are entirely responsible for the confidentiality of your password and account information, and agree to notify CWD immediately if your password is lost, stolen, disclosed to an unauthorized third party, or other wise may have been compromised. You agree that you are entirely responsible for any and all activities which occur under your account, including any fees which may incur under your password protected account whether or not you are the individual who undertakes such activities. You agree to immediately notify CWD of any unauthorized use of your account or any other breach of security in relation thereof known to you.

 

You acknowledge that this site may include certain inaccuracies or typographical errors which may affect the quality of Materials and third-party content. You acknowledge that the Materials or any third-party content have not been independently verified or authenticated in whole or in part by CWD and agree that CWD does not warrant the accuracy or timeliness of Materials or the third-party content, and further agree that CWD has no liability for any omissions in the Materials and third-party content, whether provided by CWD or any third-party.

 

GENERAL DISCLAIMER:

Services and Materials are intended only for CWD’s customers and are provided only for your convenience. CWD grants you no license or property rights to any such Services and Materials. CWD does not warrant the accuracy, completeness, or reliability of Services and Materials and other items contained on this server or any other server. Therefore, you are not to rely on any Services or Materials provided in this site unless we expressly advise you in writing that you can. Please do not rely upon or utilize the Services and Materials to purchase, sell, trade, or transact in any securities. Note that information provided herein does not meet disclosure requirements of regulatory bodies as may be required in different countries, including but not limited to, the U.S. Securities Exchange Commission. Please do not make any investment decisions based upon Services and Materials provided herein.

 

THE SERVICE AND MATERIALS ARE PROVIDED BY CWD ON AN AS IS BASIS, AND CWD EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO ANY SERVICE OR MATERIALS.

 

The information regarding the stocks and any information contained in this Web Site do not constitute an offer by CWD of any of its securities nor does it constitute a request for an offer to buy any securities. Although you may freely download Services and Materials from this and related sites, CWD retains all trademark right and copyright on all text and graphics. You have no right to reproduce them in any way other than for your personal use.

LIMITATION OF LIABILITY:

 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CWD SHALL NOT BE LIABLE TO YOU OR THIRD-PARTY CLAIMING THROUGH YOU FOR ANY DAMAGE SUFFERED AS A RESULT OF YOUR DISPLAYING, COPYING OR DOWNLOADING INFORMATION OR MATERIAL CONTAINED ON THIS SITE. IN NO EVENT SHALL CWD BE LIABLE TO YOU OR ANY THIRD-PARTY FOR ANY INDIRECT, EXTRAORDINARY, EXEMPLARY, PUNITIVE, SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA, REVENUE, PROFITS OR OTHER ECONOMIC ADVANTAGE) HOWEVER ARISING, WHETHER FOR BREACH OR IN TORT EVEN IF PURE THERAPY HAS PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH POSSIBLE DAMAGE.

 

LOCAL LAWS:

CWD controls and operates this site from it's headquarters in Canada. If you use this site from outside Canada, you are entirely responsible for compliance with applicable local laws, including but not limited to the export and import laws of other countries in relation to the Materials and third-party content.

 

VIOLATION OF TERMS OF THIS SITE:

If you violate the terms of this site, CWD reserves the right to terminate Service to you without further notice or explanation. CWD’s preferred course of action is to advise you of your inappropriate behavior and advise you of any corrective action. However, flagrant violations of these Terms as determined by CWD in its sole discretion; will result in immediate termination of Service.

 

You agree that CWD and its licensors may make improvements and/or changes in the Services and prices described in this site, if any, at any time without notice, and further agree that CWD can revise these Terms at any time without notice by updating this posting. Your continued use of the site after such modifications have been made constitutes your acceptance of such revised Terms.

 

The failure of CWD to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by CWD in writing. The Terms comprises the entire agreement between you and CWD and supersede all prior or contemporaneous negotiations, discussions or agreements, if any, between the parties regarding the subject matter contained herein. Your use of the Site, however, is subject to the additional disclaimers and caveats that may appear throughout the site.

 

TRADEMARKS:

Levana is a trademark of CWD in Canada, United States or other countries. Unauthorized use or duplication of these marks is strictly prohibited by law.

 

CONTACT US:

If you have questions regarding our Privacy Statement or about the practices of CWD, please contact us at support@mylevana.com.